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GETTING GOING
1. BE PREPARED
2. WHAT TO DO WHEN THE EMERGENCY IS ABOUT TO HIT
GENDER
1. WHY GENDER IN EMERGENCIES?
2. WHAT IS GENDER INTEGRATION?
3. THE GENDER CONTINUUM
4. TOP TIPS FOR INTEGRATING GENDER
5. ANNEXES
6. OTHER RESOURCES
MANAGEMENT
4. ASSESSMENT
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1. Role of assessment in an emergency
2. Critical steps in assessment
3. Standards for assessment
4. Activating the assessment process
5. Assessment planning and preparation
6. Terms of reference
7. Area selection
8. Team selection
9. Logistics and support requirements
10. Conducting the assessment
11. Data analysis and recommendations
12. Communicating, reporting and other outputs
13. Cost of assessment missions
14. Annexes
15. Other resources
5. STRATEGY
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1. Role of programming in an emergency
2. Critical steps in programming
3. The nature of programming in emergencies
4. Developing a programme strategy
5. Analysis
6. Scenario analysis
7. Critical issues affecting the response
8. Alignment with CARE’s principles
9. Strategy goals, objectives and interventions
10. Phasing
11. Targeting
12. Partnerships and coordination
13. Exit and transition strategy
14. Risk analysis
15. Monitoring and evaluation
16. Resourcing
17. Operational plans
18. Annexes
19. Other resources
6. OPERATIONAL PLANNING
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1. Role of operational planning
2. Tips for operational planning
7. FUND MOBILISATION
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1. Role of funds mobilisation in an emergency
2. Critical steps in funds mobilisation management
3. Activating global fundraising
4. Funding targets and strategy
5. CARE’s emergency response fund mechanisms
6. Accessing institutional donor funding
7. Private fundraising
8. Cost recovery
9. Funds management and reporting
10. Annexes
11. Other resources
8. PROPOSAL DESIGN
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1. Role of proposal writing in an emergency
2. Critical steps in proposal writing
3. The importance of the proposal
4. Coordinating the proposal development process
5. Aligning proposals with the programme strategy
6. Concept papers
7. Writing proposals
8. Budget preparation
9. Submission of proposals
10. Tracking of proposals
11. Documentation and handover
12. Annexes
13. Other resources
9. MONITORING AND EVALUATION
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1. Role and responsibilities of monitoring and evaluation in humanitarian programming
2. Critical first steps in monitoring and evaluation management
3. Methodologies for monitoring and evaluation in emergencies
4. Data collection and analysis
5. Accountability monitoring
6. Feedback, complaints and response mechanisms
7. Two way feedback – Sharing, monitoring and evaluation results with communities
8. Learning and evaluation activities
9. Budgeting for monitoring and evaluation
10. CARE’s policy on monitoring and evaluation in emergencies
11. Annexes
12. Other resources
10. DONOR CONTRACT MANAGEMENT
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1. Role of donor contract management in an emergency
2. Critical steps for donor contract management
3. General contract compliance requirements
4. Submission of proposals (narrative and budget)
5. Approval and signing of donor (project) contract and IPIA
6. Transition from contract signing to management of project implementation
7. Ongoing contract administration during implementation and monitoring
8. Document retention
9. Additional guidelines for non-presence operations
10. Annexes
11. Other resources
11. PROJECT MANAGEMENT
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1. Introduction
2. The role of the project manager
3. Project documents checklist
4. Project management in a sudden-onset emergency
5. Project management in a slow-onset emergency
6. Work planning and scheduling
7. Budget management
12. PARTNERSHIP
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1. Working with partners in an emergency
2. Be prepared: Partnering starts during preparedness
3. Why partner, and why not to
4. Best practices for successful partnerships
5. Phases in the partnership process
6. Key Operational considerations
7. Dispute resolution and fair termination
8. Annexes
9. Other resources
13. MEDIA
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1. Role of media management in emergencies
2. Critical Steps in Media Management
3. Deploying communications staff
4. Working with the media
5. Sharing information and knowledge management
6. Producing communications materials
7. After the emergency
8. Annexes
9. Key resources
14. SAFETY AND SECURITY
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1. Role of safety and security management in an emergency
2. Critical steps for safety and security management
3. Complying with CARE’s safety and security policies and procedures
4. Communicating with staff in an emergency
5. Safety and security assessments
6. Ongoing situation monitoring and information sharing
7. Security planning and management
8. Critical incident management
9. Security of CARE infrastructure and assets
10. Human resources issues
11. Stress management during and after emergency
12. Training and briefing on safety and security
13. Annexes
14. Other resources
PROGRAMME SUPPORT
15. LOGISTICS
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1. Introduction
2. Critical steps in supply chain management
3. Logistics preparedness
4. Logistics assessment and planning
5. Transport
6. Warehousing and storage
7. Logistics collaboration
8. Case study: Good practices from the 2005 tsunami emergency response
9. Annexes
16. PROCUREMENT
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1. Role of procurement in an emergency
2. Critical steps for procurement
3. Enacting emergency procurement policies and procedures
4. Donor compliance requirements
5. Assessment of material needs and procurement planning
6. The procurement sourcing and acquisition process
7. Contracting
8. Importing goods
9. Receipt and dispatch
10. Documentation and record keeping
11. Additional guidelines for non-presence operations
12. Annexes
13. Other resources
17. FINANCE
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1. Role of finance in an emergency
2. Critical steps in financial management in an emergency
3. Finance structure
4. Cash and cash equivalents control procedures
5. Cash disbursement control procedures
6. Grants and contracts procedures
7. Budget development and management
8. Annexes
9. Other resources
18. ADMINISTRATION
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1. Role of administration in an emergency
2. Critical steps in administration management in an emergency
3. Travel and logistical arrangements for emergency staff
4. Equipment and property management
5. Communications and filing systems
6. Establishing a new office
7. Establishing a compound in remote areas
8. Vehicle management
9. Fuel management
10. Establishing CARE’s presence in a new country or area of operation
11. Annexes
12. Other resources
19. DISTRIBUTION
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1. Introduction
2. Critical steps in distribution
3. Distribution planning
4. Targeting
5. Recipient registration
6. Site storage accounting
7. Site security
8. Recipient notification
9. Recipient verification
10. Tally and receipt sheets
11. Commodity ration measurement
12. Procedures for a typical distribution
13. FFW distributions
14. Cash distributions
15. Reports
16. Monitoring
17. Annexes
20. IT AND TELECOMMUNICATIONS
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1. Introduction
2. Telecommunications and security
3. What to do: Critical actions for telecommunications and IT
4. Telecommunications and IT assessments and planning
5. Telecommunications system details and options
6. Computer requirements and options
7. Hardware support and maintenance
8. Procurement, import and regulations
9. Communications procedures
10. Collaboration with other agencies
11. Case study: Good practices and recommendations from the 2005 tsunami
12. Additional guidelines for non-presence operations
13. Annexes
21. HUMAN RESOURCES
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1. Role of human resource management in an emergency
2. Critical steps in human resource management in an emergency
3. Organisational planning and staffing requirements
4. Personnel mobilisation
5. Pre-deployment planning
6. Insurance
7. Contract administration
8. Induction and orientation
9. Per diem and travel policy guidelines
10. Maintenance of personnel files
11. Coordination between HR and finance units
12. Staff well-being
13. Performance management
14. Completion of assignment
15. Additional guidelines for non-presence operations
16. Annexes
17. Other resources
22. CAPACITY BUILDING IN EMERGENCIES
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1. What’s the point of training and learning in an emergency?
2. how can i do this fast ?
3. How can I do this cheaply ?
4. Learning without training
5. What works
6. What doesn’t
7. How can i have an impact ?
8. Annexes
CORE SECTORS
23. FOOD
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1. Introduction
2. Assessing effects and impact of a crisis
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
24. WATER, SANITATION AND HYGIENE
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1. Introduction
2. Gender and Emergency WASH
3. Assessment checklist
4. What to do: Response options
5. What not to do: Do no harm and other common mistakes
6. When and where to get specialist help
7. CARE’s policy commitments
8. CARE’s capacity and experience
9. Annexes
10. Other resources
25. SHELTER
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1. Introduction
2. Gender & shelter
3. Shelter assessments
4. What to do: response options
5. What to do: Integration with other sectors
6. What not to do: do no harm & common mistakes
7. Developing strong proposals
8. When and where to get specialist help
9. Annexes
26. SEXUAL AND REPRODUCTIVE HEALTH
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
TOPICS & ISSUES
27. CASH
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1. Introduction
2. Key Concepts in CBI
3. Assessment and Analysis
4. Programme Design
5. Programme Implementation
6. Monitoring and Evaluation
7. Other Considerations
8. Annexes
9. Other Resources
28. ADVOCACY
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1. Role of advocacy in an emergency
2. Critical steps for advocacy
3. Approaches to advocacy
4. How advocacy fits in CARE’s emergency response
5. Rights-based frameworks for advocacy
6. Activating and coordinating advocacy in CARE
7. Issues identification and prioritisation
8. Criteria for deciding to engage in advocacy
9. Developing an advocacy strategy and taking action.
10. Advocacy in relation to non-presence emergency operations
11. Annexes
29. CONFLICT SENSITIVITY
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2. What to do: Response options
3. What not to do: Do no harm and other common mistakes
4. When and where to get specialist help
5. CARE’s capacity and experience
6. Annexes
7. Other resources
1. Introduction
30. PARTICIPATION
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
31. PROTECTION
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
32. QUALITY AND ACCOUNTABILITY
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1. Introduction
2. Definitions
3. CARE’s Humanitarian Accountability Framework (HAF)
4. Commitments on Humanitarian Quality and Accountability
5. Humanitarian Performance Targets
6. HAF Accountability System
7. Quality and Accountability (Q&A) Roles and Responsibilities
8. Q&A Checklist for COs
9. Q&A Resourcing
10. Q&A Technical Support
11. Annexes
33. PSEA
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1. Overview
2. CARE’s policy
3. Applying the policy in practice
4. Annexes
5. Other resources
34. DRR
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
35. ENVIRONMENT AND DISASTERS
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes!
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
36. POLICY FRAMEWORK
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1. Introduction
2. CARE’s Humanitarian Policy Framework
3. CARE’s vision, mission and programming principles
4. CARE’s Humanitarian Mandate Statement
5. Emergencies within CARE’s strategic plan
6. CARE’s commitment to international principles and standards
7. Annexes
8. Other resources
37. EPP
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1. Role of emergency preparedness planning (EPP) in an emergency
2. Preparing for an emergency
3. EPP guidelines and steps
4. EPP and CO management frameworks
5. EPP and security management frameworks (SMF)
6. Annexes
7. Other resources
38. HUMANITARIAN SPACE
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1. Overview
2. CARE’s policy
3. Applying the policy in practice
4. Case study: Humanitarian space restrictions
5. Other resources
39. CIVIL MILITARY RELATIONS
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1. Overview
2. CARE’s policy
3. Applying the policy in practice
4. Annexes
5. Other resources
40. HUMANITARIAN COORDINATION
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1. Introduction
2. CARE’s policy
3. Applying the policy in practice
4. Annexes
5. Other resources
41. HIV
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
42. INFORMATION MANAGEMENT
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1. Role of information management in an emergency
2. Critical steps in information management
3. Emergency alerts
4. Situation reports (sitreps)
5. Internal information management at the Country Office level
6. Information management at CARE International level
7. Handling enquiries
8. Information support for media and fundraising work
9. Meeting management
10. External information sharing
11. Documentation and archival
12. Remote support for information management
13. Infrastructure requirements
14. Operations rooms
14. Operations rooms
15. Additional guidelines for non-presence operations
16. Annexes
17. Other resources
Topics & Issues
»
40. Humanitarian Coordination
» 4. Annexes
Topics & Issues
27. Cash
1. Introduction
2. Key Concepts in CBI
3. Assessment and Analysis
3.1 CBI Situation Analysis
3.2 Market Analysis
3.3 Gender Analysis
3.4 Partner Capacity Assessment
3.5 Assessment and Selection of Financial Service Providers
4. Programme Design
4.1 Appropriateness of CBI
4.2 CBI Modality
4.3 Grant Amount Frequency
4.4 Payment
5. Programme Implementation
5.1 Contract the Payment Agent
5.2 Target Beneficiaries
5.3 Set up beneficiary registration and identification system
5.4 Distribute cash and vouchers
5.5 Coordinate with others
6. Monitoring and Evaluation
6.1 Impact, outcome and process monitoring
6.2 Market monitoring
6.3 Feedback and complaint mechanism
7. Other Considerations
8. Annexes
9. Other Resources
28. Advocacy
1. Role of advocacy in an emergency
1.1 CI roles and responsibilities for advocacy
1.2 Role of a policy and advocacy advisor in an emergency
2. Critical steps for advocacy
3. Approaches to advocacy
4. How advocacy fits in CARE’s emergency response
5. Rights-based frameworks for advocacy
6. Activating and coordinating advocacy in CARE
6.1 Support for CO advocacy efforts
6.2 Global-level advocacy
7. Issues identification and prioritisation
7.1 Common advocacy themes in emergencies.
8. Criteria for deciding to engage in advocacy
8.1 Key criteria
8.2 Assessing risks of advocacy
9. Developing an advocacy strategy and taking action.
9.1 Different levels of planning
9.2 Key questions and strategy format
9.2.1 Standard advocacy strategy format
9.3 Problem analysis
9.3.1 Information gathering
9.3.2 Problem analysis checklist
9.4 Goal and objectives
9.5 Rationale for CARE’s engagement
9.6 Target audience
9.7 Identifying allies and opponents
9.7.1 Collaboration on humanitarian advocacy
9.8 Advocacy messages
9.9 Tools and actions
9.9.1 Case study: CARE advocacy and the Darfur Crisis
9.10 Opportunities and events
9.11 Human and financial resources
9.12 Risk management
9.13 Monitoring and evaluation
10. Advocacy in relation to non-presence emergency operations
11. Annexes
29. Conflict Sensitivity
1. Introduction
1.1 Definition of conflict sensitivity
1.2 Suggested minimum standards for conflict-sensitive emergency response
2. What to do: Response options
2.1 A ‘good enough approach’ for rapid onset crises
2.1.1 First Phase: Do No Harm basic
2.1.2 Phase 2: Partners, Beneficiaries and Diversion
2.1.3 Phase 3: Strengthening monitoring systems
2.1.4 Phase 4 – Evaluation
2.2 Slower onset and more detailed analysis
2.2.1 Conflict Analysis
2.2.2 Suggested questions for a detailed conflict analysis:
2.2.3 Understanding the link between the intervention and the conflict
2.2.4 Key questions to ask about the intervention: To/by whom, where, what and when?
2.3 Acting upon the understanding
2.4 Case study: Unintended impacts of food aid distribution in Burundi
3. What not to do: Do no harm and other common mistakes
3.1 The impacts of aid – both positive and negative
4. When and where to get specialist help
4.1 Case studies: Aid exacerbating conflict
5. CARE’s capacity and experience
6. Annexes
7. Other resources
30. Participation
1. Introduction
1.1 What participation is
1.2 Types of participation in humanitarian action
1.3 How emergencies affect participation
1.4 Why participation is important in an emergency response
2. Assessment checklist
3. What to do: Response options
3.1 Case study: Peru
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
6.1 CARE’s programming framework
6.2 Sphere Common Standard 1: Participation
6.3 CARE’s Humanitarian Accountability Framework: Benchmark 4
6.3.1 Benchmark 4: Participation
7. CARE’s capacity and experience
8. Annexes
9. Other resources
31. Protection
1. Introduction
1.1 Definition of protection
1.2 Key legal instruments
2. Assessment checklist
2.1 Simple protection analysis
2.2 General protection assessment checklist
2.2.1 General assessment checklist for protection
3. What to do: Response options
3.1 Key principles for a protection approach
3.2 Mainstreaming protection
3.2.1 Sample checklist: How to protect refugees during the asylum period
3.3 Human rights promotion
3.3.1 Types of human rights work
3.3.2 Witnessing and monitoring abuses
3.3.3 Advocacy
3.4 Case study: Different approaches for different contexts
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
32. Quality and Accountability
1. Introduction
2. Definitions
3. CARE’s Humanitarian Accountability Framework (HAF)
4. Commitments on Humanitarian Quality and Accountability
4.1 The Core Humanitarian Standard (CHS)
4.2 CHS quality criteria and indicators
4.3 CHS Verification
5. Humanitarian Performance Targets
5.1 Target 1: the Scale
5.2 Target 2: the Scope
5.3 Target 3: the Strength
6. HAF Accountability System
7. Quality and Accountability (Q&A) Roles and Responsibilities
8. Q&A Checklist for COs
9. Q&A Resourcing
10. Q&A Technical Support
11. Annexes
33. PSEA
1. Overview
1.1 What sexual exploitation and abuse (SEA) is
1.1.1 Definitions
1.1.2 Principles of defining sexual harassment/exploitation
1.2 How emergencies affect sexual exploitation
1.3 Why prevention of sexual exploitation is important in an emergency response
1.3.1 Key concepts of high-level statement of commitment on SEA by UN and non-UN agencies
2. CARE’s policy
2.1 Policy at the global level
2.2 Policy at the CARE International Members level
2.3 Policy at the field level
3. Applying the policy in practice
3.1 Minimum requirements for prevention of SEA in emergency response
3.2 Additional suggested actions
3.2.1 Human resources manager/coordinator
3.2.2 Programming/program management
4. Annexes
5. Other resources
34. DRR
1. Introduction
1.1 What disaster risk reduction is
1.2 Disaster risk reduction key concepts
1.3 Why disaster risk reduction is important before emergencies
1.4 Why disaster risk reduction is important during and after emergencies
2. Assessment checklist
3. What to do: Response options
3.1 Mainstreaming disaster risk reduction
3.1.1 Undertake a process of emergency preparedness planning
3.1.2 Identify opportunities to mainstream DRR throughout CARE’s programmes
3.1.3 Pursue targeted community-based disaster risk reduction programming in partnership with high-risk communities
3.2 Case study: Practical examples of DRR issues during emergency response
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
6.1 Key principles for mainstreaming disaster risk reduction
7. CARE’s capacity and experience
8. Annexes
9. Other resources
35. Environment and Disasters
1. Introduction
1.1 Definition of the environment
2. Assessment checklist
3. What to do: Response options
3.1 Case study: Sri Lanka
4. What not to do: Do no harm and other common mistakes!
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
36. Policy Framework
1. Introduction
2. CARE’s Humanitarian Policy Framework
3. CARE’s vision, mission and programming principles
3.1 CARE’s vision statement
3.2 CARE’s mission statement
3.3 CARE’s programme principles
4. CARE’s Humanitarian Mandate Statement
5. Emergencies within CARE’s strategic plan
6. CARE’s commitment to international principles and standards
6.1 Code of conduct
6.1.1 Code of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Relief
6.2 International law
6.3 Common humanitarian standards
7. Annexes
8. Other resources
37. EPP
1. Role of emergency preparedness planning (EPP) in an emergency
2. Preparing for an emergency
3. EPP guidelines and steps
4. EPP and CO management frameworks
5. EPP and security management frameworks (SMF)
6. Annexes
7. Other resources
38. Humanitarian Space
1. Overview
2. CARE’s policy
3. Applying the policy in practice
4. Case study: Humanitarian space restrictions
5. Other resources
39. Civil Military Relations
1. Overview
1.1 What civil-military relations are
1.2 Civil-military relations and international humanitarian law
1.3 Civil-military relattions in the context of natural disasters
2. CARE’s policy
3. Applying the policy in practice
3.1 Minimum criteria
3.2 Operating principles
3.3 Organisational obligations
3.4 Preparedness
3.5 Coordination and joint approaches
3.6 Funding associated with military actors and military objectives
4. Annexes
5. Other resources
40. Humanitarian Coordination
1. Introduction
1.1 What humanitarian coordination is
1.2 Why humanitarian coordination is important
1.3 Types of humanitarian coordination mechanisms
1.4 UN-led humanitarian coordination mechanisms
1.4.1 Humanitarian reform
1.4.2 What the cluster system is
1.4.3 Cluster leads
1.4.3.1 Global cluster leads
1.4.4 Provider of last resort
1.4.5 SAGS and TWIGS
1.4.6 The role of NGOs in the cluster systems
1.4.6.1 Engagement in cluster coordination
1.4.7 Humanitarian financing and funding mechanisms
1.4.8 Common humanitarian services
1.4.9 Responsibilities of humanitarian common services providers
1.4.10 Global Emergency Directors’ Group
1.5 Host government coordination
1.6 NGO coordination
1.6.1 NGO coordination at the global level
1.6.2 NGO coordination in the field
2. CARE’s policy
2.1 Position on humanitarian coordination.
2.2 Expectations for CARE participation in coordination mechanisms.
2.3 Advocacy issues
2.4 Engagement with non-humanitarian actors
3. Applying the policy in practice
4. Annexes
5. Other resources
41. HIV
1. Introduction
1.2 Why it is important to address HIV/AIDS during emergencies
1.2.1 Increased risk of transmission
1.2.2 Increased vulnerability of people living with HIV/AIDS
2. Assessment checklist
3. What to do: Response options
3.1 IASC’s Guidelines for HIV/AIDS interventions in emergency settings
3.2 Case study: Preventing food crisis in Malawi
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
6.1 CARE’s commitment to people living with HIV
7. CARE’s capacity and experience
8. Annexes
9. Other resources
42. Information management
1. Role of information management in an emergency
1.1 Overall CI roles and responsibilities for information management
1.2 Role of the Information Manager
2. Critical steps in information management
3. Emergency alerts
3.1 Writing the emergency alert
3.2 Distributing the emergency alert
4. Situation reports (sitreps)
4.1 Frequency of sitreps
4.2 Writing the sitrep
4.3 Attachments to the sitrep
4.4 Translation capacity
4.5 Distributing the sitrep
5. Internal information management at the Country Office level
5.1 Internal information management needs
5.2 Establish internal information flows and communications tools
5.3 Data and information collection and reporting
5.3.1 Reporting population data
5.4 Information sources
5.4.1 Internal CARE information sources
5.4.2 External information sources
6. Information management at CARE International level
6.1 Key CARE international stakeholders and email lists
6.2 CARE International information needs
6.3 Information the Country Office should request from CI Members
7. Handling enquiries
8. Information support for media and fundraising work
9. Meeting management
10. External information sharing
10.1 Sharing information with the host government
10.2 Peer agencies and Humanitarian Information Centres (HICs)
10.3 Sharing information with donors and reporting
10.4 Sharing information with communities and other local stakeholders
10.4.1 Strategies to implement information sharing
10.4.2 Different options for communicating with communities
11. Documentation and archival
12. Remote support for information management
13. Infrastructure requirements
14. Operations rooms
14. Operations rooms
15. Additional guidelines for non-presence operations
16. Annexes
17. Other resources
Download Page Content
4. Annexes
40.1
Global NGO Coordination Mechanisms (Not yet available)
40.2
Financial Tracking Service & NGOs - Guide 2010