7. Two way feedback – Sharing, monitoring and evaluation results with communities

Feedback to communities on our monitoring and evaluation results (including complaints data and results from monitoring of our accountability) should be part of CARE’s overall information sharing to communities. An important part of this is to make reports reader friendly and share them as much as possible with all staff. Provide key complaints data in public places e.g. on websites and community noticeboards.

Providing such information to affected communities in an accurate and timely way is a fundamental ingredient of building trust. Trust is in turn a fundamental ingredient of participation. People will only engage meaningfully with individuals or institutions that they believe they can trust.

The following chart demonstrates how a flow of communication should work in this environment.

See Annex 9.19 – Information provision to affected communities for further detail.