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GETTING GOING
1. BE PREPARED
2. WHAT TO DO WHEN THE EMERGENCY IS ABOUT TO HIT
GENDER
1. WHY GENDER IN EMERGENCIES?
2. WHAT IS GENDER INTEGRATION?
3. THE GENDER CONTINUUM
4. TOP TIPS FOR INTEGRATING GENDER
5. ANNEXES
6. OTHER RESOURCES
MANAGEMENT
4. ASSESSMENT
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1. Role of assessment in an emergency
2. Critical steps in assessment
3. Standards for assessment
4. Activating the assessment process
5. Assessment planning and preparation
6. Terms of reference
7. Area selection
8. Team selection
9. Logistics and support requirements
10. Conducting the assessment
11. Data analysis and recommendations
12. Communicating, reporting and other outputs
13. Cost of assessment missions
14. Annexes
15. Other resources
5. STRATEGY
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1. Role of programming in an emergency
2. Critical steps in programming
3. The nature of programming in emergencies
4. Developing a programme strategy
5. Analysis
6. Scenario analysis
7. Critical issues affecting the response
8. Alignment with CARE’s principles
9. Strategy goals, objectives and interventions
10. Phasing
11. Targeting
12. Partnerships and coordination
13. Exit and transition strategy
14. Risk analysis
15. Monitoring and evaluation
16. Resourcing
17. Operational plans
18. Annexes
19. Other resources
6. OPERATIONAL PLANNING
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1. Role of operational planning
2. Tips for operational planning
7. FUND MOBILISATION
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1. Role of funds mobilisation in an emergency
2. Critical steps in funds mobilisation management
3. Activating global fundraising
4. Funding targets and strategy
5. CARE’s emergency response fund mechanisms
6. Accessing institutional donor funding
7. Private fundraising
8. Cost recovery
9. Funds management and reporting
10. Annexes
11. Other resources
8. PROPOSAL DESIGN
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1. Role of proposal writing in an emergency
2. Critical steps in proposal writing
3. The importance of the proposal
4. Coordinating the proposal development process
5. Aligning proposals with the programme strategy
6. Concept papers
7. Writing proposals
8. Budget preparation
9. Submission of proposals
10. Tracking of proposals
11. Documentation and handover
12. Annexes
13. Other resources
9. MONITORING AND EVALUATION
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1. Role and responsibilities of monitoring and evaluation in humanitarian programming
2. Critical first steps in monitoring and evaluation management
3. Methodologies for monitoring and evaluation in emergencies
4. Data collection and analysis
5. Accountability monitoring
6. Feedback, complaints and response mechanisms
7. Two way feedback – Sharing, monitoring and evaluation results with communities
8. Learning and evaluation activities
9. Budgeting for monitoring and evaluation
10. CARE’s policy on monitoring and evaluation in emergencies
11. Annexes
12. Other resources
10. DONOR CONTRACT MANAGEMENT
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1. Role of donor contract management in an emergency
2. Critical steps for donor contract management
3. General contract compliance requirements
4. Submission of proposals (narrative and budget)
5. Approval and signing of donor (project) contract and IPIA
6. Transition from contract signing to management of project implementation
7. Ongoing contract administration during implementation and monitoring
8. Document retention
9. Additional guidelines for non-presence operations
10. Annexes
11. Other resources
11. PROJECT MANAGEMENT
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1. Introduction
2. The role of the project manager
3. Project documents checklist
4. Project management in a sudden-onset emergency
5. Project management in a slow-onset emergency
6. Work planning and scheduling
7. Budget management
12. PARTNERSHIP
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1. Working with partners in an emergency
2. Be prepared: Partnering starts during preparedness
3. Why partner, and why not to
4. Best practices for successful partnerships
5. Phases in the partnership process
6. Key Operational considerations
7. Dispute resolution and fair termination
8. Annexes
9. Other resources
13. MEDIA
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1. Role of media management in emergencies
2. Critical Steps in Media Management
3. Deploying communications staff
4. Working with the media
5. Sharing information and knowledge management
6. Producing communications materials
7. After the emergency
8. Annexes
9. Key resources
14. SAFETY AND SECURITY
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1. Role of safety and security management in an emergency
2. Critical steps for safety and security management
3. Complying with CARE’s safety and security policies and procedures
4. Communicating with staff in an emergency
5. Safety and security assessments
6. Ongoing situation monitoring and information sharing
7. Security planning and management
8. Critical incident management
9. Security of CARE infrastructure and assets
10. Human resources issues
11. Stress management during and after emergency
12. Training and briefing on safety and security
13. Annexes
14. Other resources
PROGRAMME SUPPORT
15. LOGISTICS
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1. Introduction
2. Critical steps in supply chain management
3. Logistics preparedness
4. Logistics assessment and planning
5. Transport
6. Warehousing and storage
7. Logistics collaboration
8. Case study: Good practices from the 2005 tsunami emergency response
9. Annexes
16. PROCUREMENT
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1. Role of procurement in an emergency
2. Critical steps for procurement
3. Enacting emergency procurement policies and procedures
4. Donor compliance requirements
5. Assessment of material needs and procurement planning
6. The procurement sourcing and acquisition process
7. Contracting
8. Importing goods
9. Receipt and dispatch
10. Documentation and record keeping
11. Additional guidelines for non-presence operations
12. Annexes
13. Other resources
17. FINANCE
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1. Role of finance in an emergency
2. Critical steps in financial management in an emergency
3. Finance structure
4. Cash and cash equivalents control procedures
5. Cash disbursement control procedures
6. Grants and contracts procedures
7. Budget development and management
8. Annexes
9. Other resources
18. ADMINISTRATION
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1. Role of administration in an emergency
2. Critical steps in administration management in an emergency
3. Travel and logistical arrangements for emergency staff
4. Equipment and property management
5. Communications and filing systems
6. Establishing a new office
7. Establishing a compound in remote areas
8. Vehicle management
9. Fuel management
10. Establishing CARE’s presence in a new country or area of operation
11. Annexes
12. Other resources
19. DISTRIBUTION
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1. Introduction
2. Critical steps in distribution
3. Distribution planning
4. Targeting
5. Recipient registration
6. Site storage accounting
7. Site security
8. Recipient notification
9. Recipient verification
10. Tally and receipt sheets
11. Commodity ration measurement
12. Procedures for a typical distribution
13. FFW distributions
14. Cash distributions
15. Reports
16. Monitoring
17. Annexes
20. IT AND TELECOMMUNICATIONS
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1. Introduction
2. Telecommunications and security
3. What to do: Critical actions for telecommunications and IT
4. Telecommunications and IT assessments and planning
5. Telecommunications system details and options
6. Computer requirements and options
7. Hardware support and maintenance
8. Procurement, import and regulations
9. Communications procedures
10. Collaboration with other agencies
11. Case study: Good practices and recommendations from the 2005 tsunami
12. Additional guidelines for non-presence operations
13. Annexes
21. HUMAN RESOURCES
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1. Role of human resource management in an emergency
2. Critical steps in human resource management in an emergency
3. Organisational planning and staffing requirements
4. Personnel mobilisation
5. Pre-deployment planning
6. Insurance
7. Contract administration
8. Induction and orientation
9. Per diem and travel policy guidelines
10. Maintenance of personnel files
11. Coordination between HR and finance units
12. Staff well-being
13. Performance management
14. Completion of assignment
15. Additional guidelines for non-presence operations
16. Annexes
17. Other resources
22. CAPACITY BUILDING IN EMERGENCIES
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1. What’s the point of training and learning in an emergency?
2. how can i do this fast ?
3. How can I do this cheaply ?
4. Learning without training
5. What works
6. What doesn’t
7. How can i have an impact ?
8. Annexes
CORE SECTORS
23. FOOD
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1. Introduction
2. Assessing effects and impact of a crisis
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
24. WATER, SANITATION AND HYGIENE
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1. Introduction
2. Gender and Emergency WASH
3. Assessment checklist
4. What to do: Response options
5. What not to do: Do no harm and other common mistakes
6. When and where to get specialist help
7. CARE’s policy commitments
8. CARE’s capacity and experience
9. Annexes
10. Other resources
25. SHELTER
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1. Introduction
2. Gender & shelter
3. Shelter assessments
4. What to do: response options
5. What to do: Integration with other sectors
6. What not to do: do no harm & common mistakes
7. Developing strong proposals
8. When and where to get specialist help
9. Annexes
26. SEXUAL AND REPRODUCTIVE HEALTH
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
TOPICS & ISSUES
27. CASH
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1. Introduction
2. Key Concepts in CBI
3. Assessment and Analysis
4. Programme Design
5. Programme Implementation
6. Monitoring and Evaluation
7. Other Considerations
8. Annexes
9. Other Resources
28. ADVOCACY
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1. Role of advocacy in an emergency
2. Critical steps for advocacy
3. Approaches to advocacy
4. How advocacy fits in CARE’s emergency response
5. Rights-based frameworks for advocacy
6. Activating and coordinating advocacy in CARE
7. Issues identification and prioritisation
8. Criteria for deciding to engage in advocacy
9. Developing an advocacy strategy and taking action.
10. Advocacy in relation to non-presence emergency operations
11. Annexes
29. CONFLICT SENSITIVITY
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2. What to do: Response options
3. What not to do: Do no harm and other common mistakes
4. When and where to get specialist help
5. CARE’s capacity and experience
6. Annexes
7. Other resources
1. Introduction
30. PARTICIPATION
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
31. PROTECTION
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
32. QUALITY AND ACCOUNTABILITY
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1. Introduction
2. Definitions
3. CARE’s Humanitarian Accountability Framework (HAF)
4. Commitments on Humanitarian Quality and Accountability
5. Humanitarian Performance Targets
6. HAF Accountability System
7. Quality and Accountability (Q&A) Roles and Responsibilities
8. Q&A Checklist for COs
9. Q&A Resourcing
10. Q&A Technical Support
11. Annexes
33. PSEA
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1. Overview
2. CARE’s policy
3. Applying the policy in practice
4. Annexes
5. Other resources
34. DRR
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
35. ENVIRONMENT AND DISASTERS
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes!
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
36. POLICY FRAMEWORK
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1. Introduction
2. CARE’s Humanitarian Policy Framework
3. CARE’s vision, mission and programming principles
4. CARE’s Humanitarian Mandate Statement
5. Emergencies within CARE’s strategic plan
6. CARE’s commitment to international principles and standards
7. Annexes
8. Other resources
37. EPP
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1. Role of emergency preparedness planning (EPP) in an emergency
2. Preparing for an emergency
3. EPP guidelines and steps
4. EPP and CO management frameworks
5. EPP and security management frameworks (SMF)
6. Annexes
7. Other resources
38. HUMANITARIAN SPACE
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1. Overview
2. CARE’s policy
3. Applying the policy in practice
4. Case study: Humanitarian space restrictions
5. Other resources
39. CIVIL MILITARY RELATIONS
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1. Overview
2. CARE’s policy
3. Applying the policy in practice
4. Annexes
5. Other resources
40. HUMANITARIAN COORDINATION
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1. Introduction
2. CARE’s policy
3. Applying the policy in practice
4. Annexes
5. Other resources
41. HIV
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
42. INFORMATION MANAGEMENT
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1. Role of information management in an emergency
2. Critical steps in information management
3. Emergency alerts
4. Situation reports (sitreps)
5. Internal information management at the Country Office level
6. Information management at CARE International level
7. Handling enquiries
8. Information support for media and fundraising work
9. Meeting management
10. External information sharing
11. Documentation and archival
12. Remote support for information management
13. Infrastructure requirements
14. Operations rooms
14. Operations rooms
15. Additional guidelines for non-presence operations
16. Annexes
17. Other resources
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