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GETTING GOING
1. BE PREPARED
2. WHAT TO DO WHEN THE EMERGENCY IS ABOUT TO HIT
GENDER
1. WHY GENDER IN EMERGENCIES?
2. WHAT IS GENDER INTEGRATION?
3. THE GENDER CONTINUUM
4. TOP TIPS FOR INTEGRATING GENDER
5. ANNEXES
6. OTHER RESOURCES
MANAGEMENT
4. ASSESSMENT
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1. Role of assessment in an emergency
2. Critical steps in assessment
3. Standards for assessment
4. Activating the assessment process
5. Assessment planning and preparation
6. Terms of reference
7. Area selection
8. Team selection
9. Logistics and support requirements
10. Conducting the assessment
11. Data analysis and recommendations
12. Communicating, reporting and other outputs
13. Cost of assessment missions
14. Annexes
15. Other resources
5. STRATEGY
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1. Role of programming in an emergency
2. Critical steps in programming
3. The nature of programming in emergencies
4. Developing a programme strategy
5. Analysis
6. Scenario analysis
7. Critical issues affecting the response
8. Alignment with CARE’s principles
9. Strategy goals, objectives and interventions
10. Phasing
11. Targeting
12. Partnerships and coordination
13. Exit and transition strategy
14. Risk analysis
15. Monitoring and evaluation
16. Resourcing
17. Operational plans
18. Annexes
19. Other resources
6. OPERATIONAL PLANNING
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1. Role of operational planning
2. Tips for operational planning
7. FUND MOBILISATION
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1. Role of funds mobilisation in an emergency
2. Critical steps in funds mobilisation management
3. Activating global fundraising
4. Funding targets and strategy
5. CARE’s emergency response fund mechanisms
6. Accessing institutional donor funding
7. Private fundraising
8. Cost recovery
9. Funds management and reporting
10. Annexes
11. Other resources
8. PROPOSAL DESIGN
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1. Role of proposal writing in an emergency
2. Critical steps in proposal writing
3. The importance of the proposal
4. Coordinating the proposal development process
5. Aligning proposals with the programme strategy
6. Concept papers
7. Writing proposals
8. Budget preparation
9. Submission of proposals
10. Tracking of proposals
11. Documentation and handover
12. Annexes
13. Other resources
9. MONITORING AND EVALUATION
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1. Role and responsibilities of monitoring and evaluation in humanitarian programming
2. Critical first steps in monitoring and evaluation management
3. Methodologies for monitoring and evaluation in emergencies
4. Data collection and analysis
5. Accountability monitoring
6. Feedback, complaints and response mechanisms
7. Two way feedback – Sharing, monitoring and evaluation results with communities
8. Learning and evaluation activities
9. Budgeting for monitoring and evaluation
10. CARE’s policy on monitoring and evaluation in emergencies
11. Annexes
12. Other resources
10. DONOR CONTRACT MANAGEMENT
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1. Role of donor contract management in an emergency
2. Critical steps for donor contract management
3. General contract compliance requirements
4. Submission of proposals (narrative and budget)
5. Approval and signing of donor (project) contract and IPIA
6. Transition from contract signing to management of project implementation
7. Ongoing contract administration during implementation and monitoring
8. Document retention
9. Additional guidelines for non-presence operations
10. Annexes
11. Other resources
11. PROJECT MANAGEMENT
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1. Introduction
2. The role of the project manager
3. Project documents checklist
4. Project management in a sudden-onset emergency
5. Project management in a slow-onset emergency
6. Work planning and scheduling
7. Budget management
12. PARTNERSHIP
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1. Working with partners in an emergency
2. Be prepared: Partnering starts during preparedness
3. Why partner, and why not to
4. Best practices for successful partnerships
5. Phases in the partnership process
6. Key Operational considerations
7. Dispute resolution and fair termination
8. Annexes
9. Other resources
13. MEDIA
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1. Role of media management in emergencies
2. Critical Steps in Media Management
3. Deploying communications staff
4. Working with the media
5. Sharing information and knowledge management
6. Producing communications materials
7. After the emergency
8. Annexes
9. Key resources
14. SAFETY AND SECURITY
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1. Role of safety and security management in an emergency
2. Critical steps for safety and security management
3. Complying with CARE’s safety and security policies and procedures
4. Communicating with staff in an emergency
5. Safety and security assessments
6. Ongoing situation monitoring and information sharing
7. Security planning and management
8. Critical incident management
9. Security of CARE infrastructure and assets
10. Human resources issues
11. Stress management during and after emergency
12. Training and briefing on safety and security
13. Annexes
14. Other resources
PROGRAMME SUPPORT
15. LOGISTICS
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1. Introduction
2. Critical steps in supply chain management
3. Logistics preparedness
4. Logistics assessment and planning
5. Transport
6. Warehousing and storage
7. Logistics collaboration
8. Case study: Good practices from the 2005 tsunami emergency response
9. Annexes
16. PROCUREMENT
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1. Role of procurement in an emergency
2. Critical steps for procurement
3. Enacting emergency procurement policies and procedures
4. Donor compliance requirements
5. Assessment of material needs and procurement planning
6. The procurement sourcing and acquisition process
7. Contracting
8. Importing goods
9. Receipt and dispatch
10. Documentation and record keeping
11. Additional guidelines for non-presence operations
12. Annexes
13. Other resources
17. FINANCE
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1. Role of finance in an emergency
2. Critical steps in financial management in an emergency
3. Finance structure
4. Cash and cash equivalents control procedures
5. Cash disbursement control procedures
6. Grants and contracts procedures
7. Budget development and management
8. Annexes
9. Other resources
18. ADMINISTRATION
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1. Role of administration in an emergency
2. Critical steps in administration management in an emergency
3. Travel and logistical arrangements for emergency staff
4. Equipment and property management
5. Communications and filing systems
6. Establishing a new office
7. Establishing a compound in remote areas
8. Vehicle management
9. Fuel management
10. Establishing CARE’s presence in a new country or area of operation
11. Annexes
12. Other resources
19. DISTRIBUTION
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1. Introduction
2. Critical steps in distribution
3. Distribution planning
4. Targeting
5. Recipient registration
6. Site storage accounting
7. Site security
8. Recipient notification
9. Recipient verification
10. Tally and receipt sheets
11. Commodity ration measurement
12. Procedures for a typical distribution
13. FFW distributions
14. Cash distributions
15. Reports
16. Monitoring
17. Annexes
20. IT AND TELECOMMUNICATIONS
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1. Introduction
2. Telecommunications and security
3. What to do: Critical actions for telecommunications and IT
4. Telecommunications and IT assessments and planning
5. Telecommunications system details and options
6. Computer requirements and options
7. Hardware support and maintenance
8. Procurement, import and regulations
9. Communications procedures
10. Collaboration with other agencies
11. Case study: Good practices and recommendations from the 2005 tsunami
12. Additional guidelines for non-presence operations
13. Annexes
21. HUMAN RESOURCES
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1. Role of human resource management in an emergency
2. Critical steps in human resource management in an emergency
3. Organisational planning and staffing requirements
4. Personnel mobilisation
5. Pre-deployment planning
6. Insurance
7. Contract administration
8. Induction and orientation
9. Per diem and travel policy guidelines
10. Maintenance of personnel files
11. Coordination between HR and finance units
12. Staff well-being
13. Performance management
14. Completion of assignment
15. Additional guidelines for non-presence operations
16. Annexes
17. Other resources
22. CAPACITY BUILDING IN EMERGENCIES
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1. What’s the point of training and learning in an emergency?
2. how can i do this fast ?
3. How can I do this cheaply ?
4. Learning without training
5. What works
6. What doesn’t
7. How can i have an impact ?
8. Annexes
CORE SECTORS
23. FOOD
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1. Introduction
2. Assessing effects and impact of a crisis
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
24. WATER, SANITATION AND HYGIENE
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1. Introduction
2. Gender and Emergency WASH
3. Assessment checklist
4. What to do: Response options
5. What not to do: Do no harm and other common mistakes
6. When and where to get specialist help
7. CARE’s policy commitments
8. CARE’s capacity and experience
9. Annexes
10. Other resources
25. SHELTER
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1. Introduction
2. Gender & shelter
3. Shelter assessments
4. What to do: response options
5. What to do: Integration with other sectors
6. What not to do: do no harm & common mistakes
7. Developing strong proposals
8. When and where to get specialist help
9. Annexes
26. SEXUAL AND REPRODUCTIVE HEALTH
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
TOPICS & ISSUES
27. CASH
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1. Introduction
2. Key Concepts in CBI
3. Assessment and Analysis
4. Programme Design
5. Programme Implementation
6. Monitoring and Evaluation
7. Other Considerations
8. Annexes
9. Other Resources
28. ADVOCACY
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1. Role of advocacy in an emergency
2. Critical steps for advocacy
3. Approaches to advocacy
4. How advocacy fits in CARE’s emergency response
5. Rights-based frameworks for advocacy
6. Activating and coordinating advocacy in CARE
7. Issues identification and prioritisation
8. Criteria for deciding to engage in advocacy
9. Developing an advocacy strategy and taking action.
10. Advocacy in relation to non-presence emergency operations
11. Annexes
29. CONFLICT SENSITIVITY
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2. What to do: Response options
3. What not to do: Do no harm and other common mistakes
4. When and where to get specialist help
5. CARE’s capacity and experience
6. Annexes
7. Other resources
1. Introduction
30. PARTICIPATION
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
31. PROTECTION
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
32. QUALITY AND ACCOUNTABILITY
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1. Introduction
2. Definitions
3. CARE’s Humanitarian Accountability Framework (HAF)
4. Commitments on Humanitarian Quality and Accountability
5. Humanitarian Performance Targets
6. HAF Accountability System
7. Quality and Accountability (Q&A) Roles and Responsibilities
8. Q&A Checklist for COs
9. Q&A Resourcing
10. Q&A Technical Support
11. Annexes
33. PSEA
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1. Overview
2. CARE’s policy
3. Applying the policy in practice
4. Annexes
5. Other resources
34. DRR
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
35. ENVIRONMENT AND DISASTERS
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes!
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
36. POLICY FRAMEWORK
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1. Introduction
2. CARE’s Humanitarian Policy Framework
3. CARE’s vision, mission and programming principles
4. CARE’s Humanitarian Mandate Statement
5. Emergencies within CARE’s strategic plan
6. CARE’s commitment to international principles and standards
7. Annexes
8. Other resources
37. EPP
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1. Role of emergency preparedness planning (EPP) in an emergency
2. Preparing for an emergency
3. EPP guidelines and steps
4. EPP and CO management frameworks
5. EPP and security management frameworks (SMF)
6. Annexes
7. Other resources
38. HUMANITARIAN SPACE
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1. Overview
2. CARE’s policy
3. Applying the policy in practice
4. Case study: Humanitarian space restrictions
5. Other resources
39. CIVIL MILITARY RELATIONS
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1. Overview
2. CARE’s policy
3. Applying the policy in practice
4. Annexes
5. Other resources
40. HUMANITARIAN COORDINATION
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1. Introduction
2. CARE’s policy
3. Applying the policy in practice
4. Annexes
5. Other resources
41. HIV
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
42. INFORMATION MANAGEMENT
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1. Role of information management in an emergency
2. Critical steps in information management
3. Emergency alerts
4. Situation reports (sitreps)
5. Internal information management at the Country Office level
6. Information management at CARE International level
7. Handling enquiries
8. Information support for media and fundraising work
9. Meeting management
10. External information sharing
11. Documentation and archival
12. Remote support for information management
13. Infrastructure requirements
14. Operations rooms
14. Operations rooms
15. Additional guidelines for non-presence operations
16. Annexes
17. Other resources
Programme Support
»
21. Human Resources
» 16. Annexes
Programme Support
15. Logistics
1. Introduction
1.1 Role of logistics in humanitarian operations
1.2 CI roles and responsibilities for logistics
1.3 Role of logistics personnel in an emergency team
1.3.1 Logistics support positions
2. Critical steps in supply chain management
3. Logistics preparedness
3.1 Logistics preparedness planning key questions
4. Logistics assessment and planning
4.1 Logistics rapid assessment
4.1.1 Logistics rapid assessment key questions
4.2 Operational planning
4.3 Managing logistics and supply activities over time
4.3.1 Overview of logistics and supply activities over the duration of a programme
5. Transport
5.1 Defining transport needs
5.2 Forms of transport
5.2.1 Characteristics of different means of transport
5.3 Specific planning considerations for road transport of supplies to programme sites
5.3.1 Formula to estimate the number of vehicles required
5.4 Transport contracting
5.4.1 Transport contract modalities
5.5 Insurance
5.6 Incoterms
6. Warehousing and storage
5.7 Transport documents
5.7.1 Transport documents required
5.8 Ensure controls at the time of packing and arrival
5.9 Customs procedures
5.9.1 Import restrictions
6. Warehousing and storage
6.1 Stock management
6.2 Storage volume and space needed
6.2.1 How to calculate space required
6.3 Warehouse selection and design considerations
6.4 Receiving goods and delivery inspection
6.5 Space management
6.5.1 Storage of products
6.6 Piling systems for ease of checking
6.7 Rotation systems
6.8 Food storage and safety checklist
6.9 Alternative storage options when warehousing is unavailable
6.10 Warehouse management tools
6.10.1 Warehouse management tools-minimum requirements
6.11 Warehouse staffing
6.11.1 Storekeeper
6.11.2 Loaders
6.12 Warehouse handling material and equipment
6.13 Sharing a warehouse with other NGOs
6.14 Safety standards
6.15 Security
7. Logistics collaboration
7.1 Working with the Logistics Cluster
7.2 UNHRD
8. Case study: Good practices from the 2005 tsunami emergency response
9. Annexes
16. Procurement
1. Role of procurement in an emergency
1.1 CI roles and responsibilities for procurement
1.2 Procurement staffing
1.2.1 Ensuring adequate procurement staffing levels
1.2.2 Staffing tips for CARE presence and non-presence countries
1.2.3 Functions of key procurement staff
2. Critical steps for procurement
2.1 Critical steps for response
2.2 Critical steps for preparedness
3. Enacting emergency procurement policies and procedures
3.1 Activating temporary emergency procurement procedures
3.2 Recommended changes to regular procedures for procurement in emergencies
3.3 Case study: Good practices and lessons learned from tsunami emergency response
4. Donor compliance requirements
4.1 Donor guidelines
4.2 Waivers
5. Assessment of material needs and procurement planning
6. The procurement sourcing and acquisition process
6.1 Market survey
6.2 Sourcing
6.2.1 Determining sources of supply
6.2.2 Sourcing supplies internationally
6.2.3 Support for international procurement
6.3 Vendor selection and screening
6.3.1 Sole or single sourcing
6.3.2 Definitions of sole and single sourcing
6.3.3 Request for quotations or sealed bids
6.3.4 Vendor screening
7. Contracting
7.1 Vetting contracts
7.2 Contracts with vendors
7.3 Contracts with service providers
7.4 Contracts with transporters
7.5 Contracts for vehicle rentals
7.5.1 Drivers
7.6 Contracts with consultants
7.7 Contracts with other NGOs/partners
8. Importing goods
8.1 Taxes
8.2 Restrictions
8.3 Customs and handling
8.4 Importing checklist
9. Receipt and dispatch
10. Documentation and record keeping
10.1 Procurement status report
10.2 Documents required through the procurement process
11. Additional guidelines for non-presence operations
12. Annexes
13. Other resources
17. Finance
1. Role of finance in an emergency
1.1 CI roles and responsibilities for finance
2. Critical steps in financial management in an emergency
3. Finance structure
3.1 Introduction
3.2 Roles and responsibilities
3.2.1 Separation of duties
3.2.2 Roles
3.2.3 Responsibilities
3.2.3.1 Separation of responsibilities
3.3 Job descriptions
3.4 Levels of authority
4. Cash and cash equivalents control procedures
4.1 Introduction
4.2 General principles
4.3 Internal control checklist
4.4 Physical cash limits
4.4.1 Cash limits
4.5 Cash budgets
4.6 Cash requests
4.7 Cash facilitation
4.8 Cash floats
4.9 Cash receipts
5. Cash disbursement control procedures
5.1 Introduction
5.2 Cash disbursements: Internal control checklist
5.3 Minimum requirements
5.4 General procedures
5.5 Cash float disbursements: CARE staff
5.6 Cash float disbursements: Operating cash
5.7 Petty cash funds
5.8 Travel advances, settlement and reimbursements
5.9 Disbursements through cash facilitators
6. Grants and contracts procedures
6.1 Introduction
6.2 Status of funding portfolio and cash budgets
6.3 Funding portfolio matrix
6.4 Cash budgets
6.5 Expenditure and expenditure restrictions guidelines
6.6 Regular budget compliance reports in donor format
6.7 Audit and finance support in situ
7. Budget development and management
7.1 Introduction
7.2 Budget development/management preparedness activities
7.3 Budget development process tips
7.4 Budget development process and team roles
7.5 Budget development process
7.5.1 Sequence and scheduling of required steps
7.6 Commonly overlooked costs
7.6.1 Descriptions and account codes of commonly overlooked costs
8. Annexes
9. Other resources
18. Administration
1. Role of administration in an emergency
1.1 CI roles and responsibilities for administration
1.2 Role of the Administration Manager and staff
1.3 Coordination with other support functions
2. Critical steps in administration management in an emergency
3. Travel and logistical arrangements for emergency staff
3.1 Visa processing for international emergency personnel
3.2 Arrival arrangements
3.3 Office space and equipment for incoming staff
3.4 Accommodation
3.4.1 Hotel accommodation
3.4.2 Staff house accommodation
3.5 Internal travel
3.6 Departure of staff
4. Equipment and property management
4.1 Equipment requirements for the emergency response
4.2 Management of property
4.2.1 Expendable materials and supplies
4.2.2 Non-expendable equipment
4.3 Requisition and issue of materials or equipment from inventory
4.4 Storage of materials and equipment
4.5 Physical count and inventory reconciliation
4.6 Transfer of non-expendable inventory items
4.7 Disposal of items
4.8 Building and equipment service and maintenance
4.9 Insurance of assets
5. Communications and filing systems
5.1 General correspondence
5.2 Filing systems
6. Establishing a new office
6.1 Selecting an office building
6.2 Utilities in rented buildings
6.2.1 Water
6.2.2 Electricity
6.2.3 Telephone lines
6.3 Entering into a rental agreement
6.4 Security and safety precautions for rented premises
6.5 Maintenance contracts
7. Establishing a compound in remote areas
7.1 Basic site establishment
7.2 Compound staff
7.3 Office space and living quarters
7.4 Inventory of compound furniture, fixture and equipment (FFE)
7.5 CARE compound security
7.6 Utilities for the compound
7.6.1 Water
7.6.2 Electricity
7.6.3 Telecommunications
7.7 Health and hygiene
7.8 Procurement of food supplies
7.9 Canteen and recreation facilities
8. Vehicle management
8.1 Vehicle procurement and inventory
8.2 Vehicle insurance
8.3 Vehicle rental
8.4 Vehicle use
8.5 Tracking vehicle movement
8.6 Vehicle maintenance
8.7 Maintenance of individual vehicle files
8.8 Vehicle safety regulations
8.9 Motorcycle use
8.10 Vehicle accident reporting
9. Fuel management
9.1 Managing access to fuel for vehicles
9.2 Managing access to fuel for generators
10. Establishing CARE’s presence in a new country or area of operation
10.1 Authorisation to operate
10.2 Registration documents
10.3 Establishing relationships with government departments
10.4 Coordinating with other agencies
11. Annexes
12. Other resources
19. Distribution
1. Introduction
1.1 Role of distributions in humanitarian operations
1.2 Personnel
1.3 Prevention of sexual exploitation and gender-based violence
2. Critical steps in distribution
3. Distribution planning
3.1 Distribution systems
3.1.1 Advantages and disadvantages of different distribution systems
3.2 Distribution frequency
3.3 Number of distribution points
3.4 Selecting distribution sites
3.5 Design of distribution circuits
3.5.1 Example of a simple distribution circuit
3.5.2 Example of multiple counters circuit
3.6 Supply source considerations
3.7 Packaging considerations
3.8 The distribution plan
3.8.1 Calculating transport requirements
4. Targeting
4.1 Minimum standards for targeting
5. Recipient registration
5.1 Minimum standards for registration
5.2 Procedures
5.2.1 Operation set-up
5.2.2 Establishing eligibility
5.2.3 Ration/identification cards
5.3 Good practice case study
5.4 Recordkeeping
5.5 Re-registration
5.6 Diversity among family groups
6. Site storage accounting
6.1 Site storage accounting procedures
7. Site security
8. Recipient notification
9. Recipient verification
10. Tally and receipt sheets
11. Commodity ration measurement
11.1 Scooping
11.2 Weighing
11.3 Recipient division
12. Procedures for a typical distribution
12.1 Additional procedures for commodity distributions
12.1.1 Note on ration cards
12.2 Distribution prior to registration
12.3 Distribution directly from warehouse
13. FFW distributions
13.1 Differences between free distributions and FFW distributions
14. Cash distributions
15. Reports
15.1 Monthly distribution site report
15.2 Report reconciliation and flow monitoring
16. Monitoring
16.1 Minimum standards for distribution monitoring
16.2 Monitoring system design
16.3 Distribution monitors
16.4 Distribution process monitoring
16.5 Distribution site storage monitoring
16.6 Post-distribution monitoring
16.7 Performance monitoring
17. Annexes
20. IT and Telecommunications
1. Introduction
1.1 Role of telecommunications and IT in an emergency
1.2 Role of Telecoms and IT Support Manager in the emergency team
1.3 CARE International (CI) roles and responsibilities for telecommunications
2. Telecommunications and security
2.1 Telecommunications and staff safety and security
2.2 Back-up communications systems
2.3 Communication protocols
3. What to do: Critical actions for telecommunications and IT
4. Telecommunications and IT assessments and planning
4.1 Telecommunications and IT minimum standards
4.2 Telecommunications options
4.3 Telecommunications and IT capacity for the assessment team
4.4 Conducting an assessment of the telecommunications and IT situation
4.5 Determining the requirements for CARE’s planned operations
4.6 Implementing the telecommunications and IT systems plan
5. Telecommunications system details and options
5.1 Landline and mobile phone systems
5.2 Portable satellite telephones and internet systems
5.3 Radio transceivers
6. Computer requirements and options
6.1 Computer hardware requirements
6.2 Software requirements
6.2.1 Satellite internet/email
6.2.2 Legal software
6.3 Power supply systems
7. Hardware support and maintenance
7.1 Asset management and control
7.2 Maintenance
7.3 Risk management
7.4 Equipping new staff
8. Procurement, import and regulations
9. Communications procedures
10. Collaboration with other agencies
11. Case study: Good practices and recommendations from the 2005 tsunami
12. Additional guidelines for non-presence operations
12.1 Legal requirements for establishing telecommunications systems
12.2 Phasing of telecommunications set-up
12.3 Meeting hardware requirements in a new presence location
12.4 Tampere Convention
13. Annexes
21. Human Resources
1. Role of human resource management in an emergency
1.1 CARE International roles and responsibilities for human resource management
1.2 Role of Human Resources Manager in an emergency
2. Critical steps in human resource management in an emergency
3. Organisational planning and staffing requirements
3.1 Staffing structures
3.2 Emergency staffing matrix
3.3 Human resource management capacity
3.4 Human resource management involvement
4. Personnel mobilisation
4.1 Factors to consider when selecting emergency personnel
4.2 Mobilising the Country Office Emergency Response Team (ERT)/redeploying existing CO staff to the emergency
4.3 Emergency personnel from other CARE offices
4.4 Rapid recruitment process for national staff
4.5 Rapid recruitment process for international staff
4.5.1 Responsibilities of the Country Office in the rapid recruitment process for international staff
5. Pre-deployment planning
5.1 Pre-arrival tasks and responsibilities
5.1.1 Pre-departure planning: Responsibilities of the receiving Country Office and Deploying Member for deployment of emergency staff
5.2 Accommodation
5.3 Cash and equipment needs
5.4 Arrival arrangements
6. Insurance
6.1 Insurance for national staff
6.2 Insurance for international staff
7. Contract administration
7.1 Contracts for national staff
7.2 Contracts for international staff
8. Induction and orientation
8.1 Staff identification cards
9. Per diem and travel policy guidelines
9.1 Per diem and travel policy guidelines for national staff
9.2 Per diem and travel policy guidelines for international staff
10. Maintenance of personnel files
11. Coordination between HR and finance units
12. Staff well-being
12.1 Safety and security
12.2 Managing work hours
12.3 Rest and relaxation (R&R)
12.4 R&R entitlements for national staff
12.5 R&R entitlements for international staff
12.6 Emergency personnel support programme
12.7 Critical incident/severe stress
12.8 Emergency support for disaster-affected families of staff
13. Performance management
13.1 Responsibilities of managers
13.2 Managing non-performance
13.3 Managing non-performance of national staff
13.4 Managing non-performance of international staff
13.5 Evaluation form
13.6 Evaluation form for national staff
13.7 Evaluation form for international staff
14. Completion of assignment
14.1 Exit clearance procedures
14.2 Exit interview
14.3 Exit questionnaire for national staff
14.4 Exit questionnaire for international staff
15. Additional guidelines for non-presence operations
15.1 Local labour law
15.2 From set-up and initial delivery to next phase
15.3 Human resources policies for national staff
15.4 Establishing a salary scale
15.5 Employee benefits
16. Annexes
17. Other resources
22. Capacity Building in Emergencies
1. What’s the point of training and learning in an emergency?
2. how can i do this fast ?
2.1 When is the right time to train staff in an emergency ?
2.2 How long does it take to train someone?
2.3 How long does it take to develop training?
2.4 How long does it take to plan and organize training?
2.5 What are the methods that make training fast ?
3. How can I do this cheaply ?
3.1 Cost and complexity
3.2 Ways to save money
3.3 Ways to find money
4. Learning without training
4.1 Coaching
4.2 Learning on the job: from others
4.3 Learning on the job: from books, videos, etc.
4.4 Online learning
4.5 Communities of practice
4.6 Manager feedback
4.7 Stretch assignments
5. What works
6. What doesn’t
7. How can i have an impact ?
8. Annexes
Download Page Content
16. Annexes
21.1
CI_RED terms of reference
21.2
Country Office HR Manager job description sample 1
21.3
Country Office HR Manager job description sample 2
21.4
People in Aid available resources
21.5a
Sample staffing structures A
21.5b
Sample staffing structures B
21.6
CARE Emergency Response Team job summaries
21.7
Emergency staffing matrix
21.8
Most important staffing factors for emergency response
21.9
ECB surge capacity research report
21.10
Human resources capacity and gap analysis template
21.11
Pre-departure/deployment checklist
21.12
Record of emergency data form
21.13
ID card-template
21.14
Duty travel form
21.15
Recruitment checklist-national staff
21.16
Sample job descriptions-national staff
21.17
Decentralised recruitment memo CARE Sri Lanka sample
21.18
CARE Sri Lanka personal history and experience record
21.19
Interview framework template
21.20
CARE Sri Lanka references of candidates
21.21
Reference checks guidelines
21.22
Reference request form
21.23
Employment agreements/national staff-samples
21.24
Emergency personnel requisition form/international staff
21.25
CI_RED terms of reference/samples
21.26a
Rapid recruitment checklist international staff
21.26b
Table: Roles and responsibilities of CI Members in rapid recruitment of international staff (including internal appointments)
21.27
Arrival form
21.28
Letter of invitation
21.29
Country Office visitor briefing kit
21.30
Country Office visitor briefing kit CARE Pakistan sample
21.31
CARE USA TDY policy
21.32
Entry interview form
21.33
Country Office orientation checklist
21.34
Orientation documents kit
21.35
CARE Sri Lanka orientation presentation
21.36
Per diem and travel policy guidelines
21.37
CARE Sri Lanka amended per diem form
21.38
CARE Sri Lanka amended time off in lieu policy
21.39
R&R policy template/national staff
21.40
R&R policy template/international staff
21.41
Emergency personnel support programme/critical incidents
21.42
National staff policy manual/disciplinary procedures
21.43
Disciplinary procedures/sample correspondence
21.44
Emergency Personnel Appraisal Form
21.45
Exit clearance form
21.46
Exit questionnaire
21.47
National staff-human resources policy manual (Sri Lanka example)
21.48
Sample salary structure for emergency situations
21.49
CI_RED overview
21.50
CI_RED application form
21.51
Building Trust Toolkit
21.52
Haiti Sample safety and security brief for incoming visitors
21.53
CARE Emergency Staff Cost Recovery Policy