9. Communications procedures
- Radio communications protocols are attached in Annex 20.12 Communications protocols
- Wall posters for radio rooms-see Annex 20.13 Wall posters
- Procedure Words (ProWord) List
- Includes phonetic alphabet
- Number pronunciation
- Radio procedures
- Radio operator checklist
- Channel/frequency list
- See Annex 20.14 Radio operator requirements job description
- Satellite phone protocols for an emergency
- Establish a regular time and person to call each day
- Keep the call short and the communication clear
- Identify yourself and your current location
- Pass on the message/status for that day
- Inform the contact person of your coming travel plans
- Communications trees
- Field team reporting procedures
- Tracking of vehicles-see section 2 above security for further details
- Always call the contact person or radio room operator and report travel plans and establish times for the next contact
- Radio room staff are to record all staff travel details and ensure contact is made at the allocated times
- Crisis response communications-see section 2 for further details
- User training and orientation
- All staff members using radio systems must undergo training on system usage and protocols
- Staff using satellite phones also needs to undergo brief training to ensure correct and effective use.
